Support

One team that stays with you.

Training at setup, help after handover, and hardware warranty and replacement handled by us. Existing clients: WhatsApp or call us.

What's included

Support that doesn't end at handover

We train your counter staff, stock staff and you, until everyone is comfortable.

Questions after handover? WhatsApp or call the team that set you up.

Warranty and replacement for hardware we supply are handled by Hornbill.

Need something new after handover? We scope it and quote it first.

Getting help

Message us. WhatsApp 0759 293 030 with your pharmacy name and a short description, plus a screenshot or photo if you can.
We look into it. We'll ask what we need and tell you what's happening.
We sort it out. We fix the issue or walk your team through it; hardware we supplied is repaired or replaced under warranty.

Training is part of your setup
Your product list is loaded for you at the start
Every list in Hornbill exports to Excel or PDF, so your records are always yours
Support is from the same team that set you up

How do I get help?

Send a WhatsApp message to 0759 293 030 or call. Tell us your pharmacy name and what's happening; a screenshot or photo helps.

Will you train new staff who join later?

Yes. Ask us on WhatsApp and we'll arrange it.

A printer or scanner we bought from you stopped working. What now?

Can you add a feature we need?

Tell us what you need. Changes and new features after handover are scoped and quoted first, so you know the cost before any work starts.

Existing clients and new enquiries: WhatsApp is the fastest way to reach us.