How it works

From your first message to a running pharmacy.

No DIY setup. We scope your pharmacy, configure Hornbill, load your products, train your team and stay with you after handover.

Tell us about your pharmacy
A WhatsApp chat or call: outlets, tills, staff and what you use today.
We understand your requirements
We walk through how you buy, stock and sell, and show Hornbill on your own products.
We configure Hornbill
Set up for your pharmacy, including any customisation agreed in the scope.
We prepare your data
We load your product list (bulk import) so you don't start from zero.
We deploy the system
Software live, and hardware installed if you're taking ours.
We train your team
Counter staff, stock staff and you, until everyone is comfortable.
We hand over
You sign off when the system is working the way you need it.
We keep supporting you
Support after handover, with hardware warranty and replacement handled by us.

Your product list (any format), your suppliers, and some time with the people who'll use the system.

Configuration, the customisation agreed in your scope, data loading, deployment, hardware installation if needed, training and handover.

Ongoing support. New features you'd like after handover are scoped and quoted separately, so you always know what you're paying for.

At handover

What you have when we're done

Hornbill configured for your pharmacy
Your products loaded, with batch numbers, expiry dates and reorder levels as you provide them
Hardware installed and tested (if you took ours)
Your team trained at the counter and in the back office
You, the owner, shown your reports, alerts and stock value
A direct line to the team that set you up

Send us a WhatsApp message. We'll understand your pharmacy, show you Hornbill with your products, and give you one clear quotation.